I am so pissed off and beyond words!!! I ordered Zumba from an
infomercial in May and waited for it to come in the
mail. I had already been using older DVDs and really liked it. I placed the order through the phone and only got an automated response. I gave my information and even spelled it out so that there wouldn't be any delivery errors. I did not receive it early on but was not really in a rush to get it but when June came along I called the number 866.649.5817 and could not get through I think I tried again sometime in August and still did not get through so I put it down and figured they never got my order processed. I never checked my account(which I usually keep a certain balance and don't worry about overdrafting)to see if it even went through. Today I ran across the order that I had jotted down and out of curiousity called the
customer service line again. I ACTUALLY GOT A PERSON THIS TIME! After she confirmed my identity she told me THE SHIPMENT WAS SENT IN MAY! I was shocked that it even made processing because I did not even get a confirmation. I immediately told her I never got it and asked her if I had been charged for it..She said yes $105".00, then immediately proceeded to inform me that because it was so long ago and I didn't report it close to the order date that they could not send it to me and they also could not reimburse the money!!!! I was COMPLETELY FLOORED! I argued that it was not fair to charge someone for a product they never received/. She said there was nothing they could do!. I asked to speak with a Supervisor and she told me SHE WAS THE SUPERVISOR'. I then asked to speak to someone above her at which point she sent me to a VM". I am really dissappointed in Zumba Fitness since I was an avid fan up until this point:. Now I can't even use the media that I do have because it will just be a bitter reminder on how Zumba Fitness does business!. I will be contacting a lawyer and reporting them to the BBB and anybody else who will listen". Based on the commentary on this site I see I am not the only one feeling the burn with Zumba Fitness. 1299253
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