ZumbaFitness Complaints and Reviews

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Main address: 3801 N 29th Ave. 33020 Hollywood FL
954-925-3755 , 61-3-9018-7295 , 954-925-3505, http://www.zumba.com/us/contact/
  • 88+1 mobile complaints
  • $4.1K claimed losses
  • $46 average
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Ordered item in april....got the step pad and no disks....finally returned it 7-14-14....disks still on backorder.....and their still taking orders! They suck! Don't buy this product.... you'll never get fit.... because you never get full product! But they sure get their payment from your account!

  • Jul 05
  • Fitness Centers
  • Hopkinsville, Kentucky
  • Zumba Purchase
  • 2
  • 9

I bought this product on line thinking this is the only way I could get this Zumba set but that was the BIGGEST lie. Bed, Bath and Beyond has the same products for $60.00 that is a *** shame when I paid $180.00 for it on line plus shipping and handling. Then to come and find out Target sells it as well. I really do hope that Zumba falls on its face and the word gets out that they are cheaters,... Read more

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  • Apr 17
  • Weight Loss Programs
  • Denver, Colorado
  • Zumba Order
  • 1
  • 81

I placed my original order with Zumba on a Sunday through their automated line - on my cellphone. After giving them my credit card number to pay for the order, I was subjected to a series of "offers" after about the 7th "offer" the call dropped. I figured my order had been placed. About two hours later I get a call from a California number. I answer it and it was a lady from Zumba... Read more

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  • Jan 09
  • Weight Loss Programs
  • San Lorenzo, California
  • Zumba Set
  • 81

I accidentally ordered 3 sets if Zumba. I tried to cancel 2 but was told they couldn't find my order and told me to call back in 3 hours. Called 3 hours later and it was shipped already. Was told to call once I received my order to return. Also commercial said express 2day shipping....not true. Received 6 days later. Called to complain about why it was taking to long to receive it and told me... Read more

Was this review helpful? 6 0

  • Jan 09
  • Weight Loss Programs
  • Wrong Weight Pound
  • 82

I had ordered the wrong weight pound. The two boxes had not been open and they told me that they could not be returned. When you look at the return policy basically nothing can be returned. They word it where at the time you think you are okay to order and return if not satisfied. I called and complained and they told me that they would accept the return since it was my first time ordering. ... Read more

Was this review helpful? 4 0

  • Jan 06
  • Sport
  • Willow Grove, Pennsylvania
  • Shirt
  • 57

My boyfriend ordered something for me.. Because he was trying to surprise me but then I already got that shirt, same thing he ordered, now we want to return it, but it won't let him type his email address on the email add bar.. Like really?!! Why is it there then??!!! I don't know if that is just there strategy so we can't return it or what.. And the email add is required! We can't print out the... Read more

Was this review helpful? 2 0

  • Sep 10, 2013
  • Sport
  • Buffalo, New York
  • Zumba Video
  • 74

I could not afford the payments which were more than they advertise for, sent package back. First they claim they didn't get it. Then when I got proof from the US Postal service that they did, they are now playing games on the phone. They are calling my business and hanging up and making like they cannot hear me when I answer, This business is NO GOOD! I still do not have my refund.Filed BBB... Read more

Was this review helpful? 2 1

  • Aug 07, 2013
  • Diets and Training
  • San Luis Obispo, California
  • Zumba Fitness Dvd
  • 65

I ordered Zumba Fitness on June 26,2013- the company claimed they shipped the product on June 27,2013- I waited and waited and it never showed up- I just received my Credit card bill with a refund from Zumba for the amount of $54.83 and a charge for $81.86! I paid $27.03 and never even saw the product! This is so crazy- I will never order from a TV ad again and I will certainly never order Zumba... Read more

Was this review helpful? 1 0

  • Jul 15, 2013
  • Weight Loss Programs
  • San Diego, California
  • Instructor
  • 5
  • 116

I do Zumba at my local 24 Hour Fitness and there is an instructor named Alicia who is just horrible. Once she showed up 5 minutes late, was talking for 2 minutes about how she was "getting too freaky," and didn't make up the time. Another time she was actually on time. But she was complaining about how she broke her nail. I was standing around, waiting for her to set up. For no reason, she gives... Read more

Was this review helpful? 0 1

  • Jun 17, 2013
  • Fitness Centers
  • Membership Package
  • 1
  • 128

I ordered after I saw the infomercial for the three easy payments. The site kept directing me to other "add ons" which I thought were included in the package, according to the ad they were supposed to. I called on the next business day to cancel and supposedly, it had been processed and shipped. I was told to return to the post office to send it back. Zumba DOES NOT provide you with access to a... Read more

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